Terms, privacy & refunds

Available! is a platform. Sellers post their own items and set their own prices. Buyers reserve items with a phone-verified commitment. The actual transaction — money changing hands, item changing hands — happens directly between the buyer and the seller, not through Available!

We don’t inspect items, guarantee their condition, verify seller identities beyond phone number, or resolve disputes. We provide the reservation and messaging tools; the trust between you and the person you’re meeting is your call.

Verification. Reserving an item requires phone verification (SMS). We use your phone to send confirmation links, reserve items on your behalf, and prevent bad-actor behavior. We do not sell or share your number with third parties.

Holds and pickup. When you reserve, you have until the hold deadline to complete pickup. If you no-show without texting the seller, you get a strike. Three strikes and your phone number is blocked from reserving on any sale on the platform.

Payment. Two paths only. (1) Pay by card before pickup via Stripe — money goes directly to the seller, and you’ll see a small service fee added on top of the item price at checkout. (2) Pay in person at pickup — cash, Venmo, or PayPal, at the seller’s discretion (no service fee for this path since the app isn’t involved). Some items require option (1). Available! does not accept or hold in-person payments on the seller’s behalf.

Meeting safely. Meet in daylight, in a public place when possible, and tell someone where you’re going. Sellers can require a public meetup for higher-value items. Available! is not responsible for the safety of in-person meetups.

Your listings, your rules. You’re responsible for the accuracy of your listings, honoring reservations you’ve accepted, and complying with any local laws that apply to your sale (e.g. certain items — firearms, controlled substances, live animals — are prohibited).

Payments to you. If you connect a Stripe account, buyers can pay by card and funds are deposited to your bank directly by Stripe. Available! takes a 5% platform fee from your side, plus a $1.00 service fee charged to the buyer on top of the item price (all of which goes to the platform, not to you). Stripe’s own processing fees also apply (approximately 2.9% + $0.30 on the total charge).

Taxes. Sales through Available! may be reportable income depending on your jurisdiction and total volume. We’re not your accountant. Consult one if you’re unsure.

Prohibited items. No firearms, weapons, ammunition, illegal drugs, prescription medications, live animals, adult content, stolen goods, or anything the sale of which requires a license you don’t have. Violations get your account removed.

In-person payments (cash / Venmo / PayPal at pickup). Refunds are between you and the seller. Available! has no view into the transaction and can’t reverse it.

Card payments (Stripe, before pickup). If an item is misrepresented, damaged, or the seller no-shows, contact the seller first. If unresolved, the seller can issue a refund via their Stripe account. Available! can help facilitate but can’t compel refunds. For fraud or safety issues, you may also dispute the charge with your card issuer.

We collect: phone numbers (buyers + sellers), names (sellers), item photos and descriptions (sellers), reservation history (buyers). For sellers who connect Stripe, Stripe collects their business/personal info directly — we only store the Stripe account ID.

We use: Twilio (SMS verification), Neon (database), Resend (email), Stripe (payments), Vercel (hosting), Anthropic (AI-generated item descriptions). Photos uploaded to items are stored in our database.

We don’t sell your data. We don’t run ads. We don’t track you across the web. If you want your account deleted, text (415) 843-1850 and we’ll do it.

We’ll update this page as the platform evolves. Material changes will be communicated via SMS to active sellers. Continued use after a change means you accept the update.